Registration, Cancellation & Refund Information

Please read all important information below:

  • Refund Policy: Refunds are made if cancelled up to 2 weeks prior to start date of program. Please mark your calendars for dates/times registered for.
  • Account Credit Policy: Account credits are made at the discretion of the Education Department for cancellations made within the 2 week refund window on a case by case basis.  Account credits are not guaranteed.
  • No-Show Policy: No-Shows and those cancelled in less than 48 hours of the program’s start time are not eligible for refunds or account credits.

Please register early to secure your spot.  If a class is full, please add your student to the waitlist.  We do our best to fill our classes with everyone on our waitlists.

Drop Off & Pick Up Procedures

For safety measures, there will be no drop off or pick up inside the classroom(s). Only Museum staff and registered volunteers may enter the classroom areas. Parents/Guardians must remain in check-in/drop off areas.

At 9:15AM, our team will begin welcoming participants to programs. Instruction begins at 9:30 A.M.

Dismissal begins promptly at 12:00 P.M. and ends at 12:15 P.M. We do not offer care after programs conclude.

We kindly ask that you take five minutes to download the PikMyKid parent app for a safer and more efficient experience!

Your registered phone number is linked to your registered child(ren). For ease, your child(ren) will maintain the same ID for all Museum of Aviation education programs in which they are enrolled. Announce in the app when you arrive on campus or allow the app’s geofencing technology to announce your arrival for you.

Only the primary parent and the secondary parent listed at time of registration are recognized as verified pickup individuals. To add other family members/ friends you must download the app and select their contact information.

Grades 6 – 12 are approved to use a ‘Liability and Release Waiver’ for arrival/dismissal. The completed must be turned into the camp instructor or emailed in advance to STEM@museumofaviation.org. If you choose to utilize this form, the participant may walk into the education program beginning at 9:15AM and is released from our education teams at 12:00PM.

Please have a plan where to meet your student for pick-up. We kindly ask participants to remain on designated walking paths and remain alert for vehicles.

Printable Liability & Release Form

Please note which building your child(ren) ‘s camp will be in held in for corresponding drop off & pick up locations & instructions:

Printable Campus Map

Behavior Policies

We aim for every student to have a safe, fun, and engaging experience while enrolled in education programs with the Museum of Aviation. To help us create a positive learning environment, we use a simple 5‑step approach to address behavior when needed.  Instructors are encouraged to use positive, behavior modification steps such as listening, kindness, sharing and teamwork.   Positive reinforcement of good behavior, and good choices are highlighted.

Improvement Plan for Behavior Steps

  1. Reminder – A gentle verbal cue to positively correct behavior. Redirection is encouraged.
  2. Reset – A quick break or move to a different area; a student may sit out to redirect a challenging behavior.  A cool down moment/calm space is encouraged.
  3. Parent/Guardian Update – A brief verbal report at pick‑up, or phone call.
  4. Pick‑Up Required – If unsafe / unacceptable behavior continues, a guardian may be called to pick up the student.
  5. Removal from Program – For ongoing issues or serious behavior, the student may be dismissed from the program. No refund is issued.

Examples of Disruptive Behavior

Behaviors may be considered disruptive if they affect others’ experience or create safety concerns. Examples include:

  • Running when asked to walk / leaving the group
  • Throwing items / purposefully damaging other’s property or museum property
  • entering off‑limits areas or using off-limits equipment /supplies
  • using hurtful language and expressions / bullying
  • Misusing cell phones or inappropriate use of technology including earphones
  • Inappropriate touching / hurting others

Immediate Dismissal

Physical violence, derogatory remarks, or hate speech will result in immediate removal. A refund will not be issued for behavior dismissal from programs.

Medical and Special Needs

  • Participants must be fever‑free (below 99°F) and free from contagious symptoms.
  • If a child becomes ill during the program, a parent/guardian will be called for pick‑up.
  • Medications are given by parents/guardians.  Staff may use an EpiPen, help get inhalers or other life‑saving device if needed.   Staff are trained in basic first aid.
  • List all allergies and special needs during registration. Share any helpful instructions.
  • Provide any necessary devices (EpiPen, inhaler, etc.) at check‑in.  Participants must keep them.
  • In an emergency, staff will call 911 and contact parents as soon as possible.

4–5‑Year‑Old Programs

  • Participants must be able to use the restroom independently.
  • Participants must be able to stay in the classroom without a family member.